MatchUp Casino Privacy Policy

At Match Up Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our platform at MatchUp Casino.com. We are operated by Jumpman Gaming Limited and are fully licensed by the UK Gambling Commission (licence number 039175-R-319452-022). By using our services, you acknowledge that you have read and understood this policy. If you have any questions about how we handle your data, we encourage you to contact our support team before continuing to use MatchUp Casino.

Who We Are

We are Jumpman Gaming Limited, the operator behind MatchUp Casino. Our platform is licensed and regulated by the UK Gambling Commission, and we operate exclusively for players based in Great Britain. We are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. At MatchUp Casino, we act as the data controller responsible for your information and ensure that all data processing activities comply with applicable UK law.

Information We Collect

When you register a MatchUp login account or interact with our services, we may collect the following categories of personal information:

• Your full name, date of birth, and contact details including email address and phone number
• Your home address and proof of identity documents for KYC verification
• Financial information, including payment method details and transaction history
• Gaming activity data, including game history, session times, and wagering patterns
• Technical data such as IP address, browser type, device identifiers, and cookies
• Affordability and source-of-funds information, particularly for transactions above approximately £2,000
• Communications you send us via live chat or email

We do not operate a MatchUp casino app available for download; our platform runs entirely through your browser. However, we still collect relevant technical data from mobile, tablet, and desktop sessions to improve your experience.

How We Use Your Information

At MatchUp Casino, we use the personal data we collect for the following purposes:

• To verify your identity and comply with our legal obligations under UK gambling regulations
• To process deposits and withdrawals through accepted payment methods including Visa, PayPal, and Skrill
• To administer your account, including your Match Up casino login credentials and session management
• To provide customer support through our 24/7 live chat and email services
• To deliver promotional communications about our MatchUp bonus offers, including the Mega Reel, Trophy Rewards, and Daily Wheel — unless you have opted out
• To conduct responsible gambling monitoring, including affordability checks and self-exclusion enforcement
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities
• To comply with our obligations to the UK Gambling Commission and other regulatory bodies

Legal Basis for Processing

We process your personal data under the following legal grounds:

• Contract performance: Processing is necessary to provide our gaming services and manage your account
• Legal obligation: We are required to process certain data to comply with gambling, anti-money laundering, and tax regulations
• Legitimate interests: We process data to prevent fraud, secure our platform, and improve our services
• Consent: Where we rely on your consent, such as for marketing communications, you may withdraw this at any time

Cookies and Tracking Technologies

Our MatchUp Casino platform uses cookies and similar technologies to enhance your experience and ensure the site functions correctly. Cookies help us remember your preferences, maintain your session, and analyse how our services are used. We use both essential cookies — which are necessary for the site to operate — and optional cookies for analytics and marketing. You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services.

Sharing Your Information

At Match Up Casino, we do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• With Jumpman Gaming Limited's network partners and service providers who assist us in operating our platform
• With payment processors and financial institutions to facilitate deposits and withdrawals
• With game studios and providers such as NetEnt, Evolution, Pragmatic Play, and others, as necessary to deliver gaming services
• With the UK Gambling Commission, HMRC, or law enforcement agencies where required by law
• With fraud prevention and identity verification agencies to protect our platform and comply with KYC requirements

All third parties with whom we share data are required to handle your information securely and in accordance with applicable data protection law.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. Under UK anti-money laundering regulations, we are generally required to retain certain records for a minimum of five years following the end of our business relationship with you. After this period, we will securely delete or anonymise your data in accordance with our internal retention schedule.

Your Rights

As a UK resident, you have a number of rights in relation to your personal data. We at MatchUp Casino are committed to upholding these rights:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete information
• Right to erasure: In certain circumstances, you may request that we delete your personal data
• Right to restrict processing: You may ask us to limit how we use your data in certain situations
• Right to data portability: You may request that we transfer your data to another provider where technically feasible
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where consent is the basis for processing, you may withdraw it at any time

To exercise any of these rights, please contact our support team via live chat or email. We will respond to your request within one calendar month in line with UK GDPR requirements. If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Security of Your Data

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse. Our MatchUp Casino platform uses SSL encryption to secure data transmitted between your device and our servers. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their duties. Despite our best efforts, no online platform can guarantee absolute security, and we encourage you to use a strong, unique passwordamp; for your account.

Children and Underage Players

Our services are strictly for individuals aged 18 and over. We do not knowingly collect personal data from anyone under this age. As part of our responsible gambling obligations, we conduct age verification checks at registration. If we discover that a minor has registered on our platform, we will immediately close the account and securely delete the associated data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by email or by posting a prominent notice on our platform. We encourage you to review this policy periodically. Your continued use of Match Up Casino following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out. Our support team is available 24/7 via live chat at MatchUp Casino.com, or you can contact us by email. We are here to help and will always respond as promptly as possible to any privacy-related enquiry.